Shipping policy
Shipping Policy
Last updated: May 2026
Thank you for shopping with us! We know you and your furry friends can't wait to receive your order, so here's everything you need to know about shipping.
Processing Time All orders are processed within 1â2 business days (MondayâFriday, excluding holidays). You'll receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Times We offer Standard Shipping (5â7 business days) on all orders. Shipping rates are calculated at checkout based on your order weight and delivery address.
Free Shipping Enjoy free standard shipping on all orders over $50! (You can adjust this threshold to whatever works for your store.)
Order Tracking Once your order ships, you'll receive an email with a tracking number. You can use this to monitor your delivery in real time.
Shipping Restrictions We currently ship within the United States. International shipping is not available at this time.
Delays While we do our best to meet delivery estimates, delays may occasionally occur due to carrier issues, weather, or high order volumes â especially around holidays. We appreciate your patience!
Lost or Stolen Packages If your package is marked as delivered but you haven't received it, please check with neighbors and your local post office first. If it's still missing, contact us at [your contact email] within 7 days of the delivery date and we'll do our best to make it right.
Contact Us Questions about your shipment? Reach us at [your contact email].
