Return Policy
Return & Refund Policy
Last updated: January 29, 2025
Your satisfaction — and your pet's — is our top priority. If something about your Furrmont order isn't right, we'll work with you to make it right. Please read the details below so you know exactly what to expect.
Returns
We accept returns within 30 days of the delivery date. To be eligible, items must be:
- Unused and in their original condition
- In the original, undamaged packaging
- Accompanied by proof of purchase (order confirmation or receipt)
For hygiene and safety reasons, we are unable to accept returns on opened food, treats, or grooming products.
How to Start a Return
- Visit our Contact page and include your order number along with the reason for your return.
- Our team will respond within 1–2 business days with return instructions and a return address.
- Ship the item back using a trackable shipping method. Return shipping costs are the responsibility of the customer, unless the item arrived damaged or we made an error on our end.
We recommend holding onto your tracking number until your refund has been confirmed.
Refunds
Once we receive and inspect your returned item, we'll notify you by email with the outcome. If your return is approved, a refund will be issued to your original payment method within 5–7 business days. Please note that original shipping charges are non-refundable unless the return is due to our error.
Exchanges
At this time, we do not process direct exchanges. If you'd like a different item, please initiate a return for your original purchase and place a new order. This approach ensures the fastest turnaround and guarantees your preferred item is in stock.
Damaged or Defective Items
If your order arrived damaged, defective, or incorrect, please contact us within 7 days of delivery and include a clear photo of the issue. We will arrange a replacement or issue a full refund — no return shipment required on your end.
Non-Returnable Items
- Opened food, treats, or supplements
- Opened grooming or hygiene products
- Items returned after the 30-day window
- Items not in their original condition or packaging
If you have any questions about your specific situation, please don't hesitate to reach out to our team. We're always happy to help find a fair solution.
— The Furrmont Team
