Shipping Policy

Last updated: March 28, 2025

We know how exciting it is to get something new for your pet — and we want your order to arrive as quickly and safely as possible. Here's everything you need to know about how Furrmont ships.

Processing Time

All orders are processed within 1–2 business days, Monday through Friday, excluding public holidays. Once your order has shipped, you'll receive a confirmation email with your tracking information.

Shipping Rates & Delivery Estimates

Shipping Method	Estimated Delivery	Cost
Standard Shipping	5–7 business days	Calculated at checkout
Expedited Shipping	2–3 business days	Calculated at checkout
Free Standard Shipping	5–7 business days	Free on orders over $50

Delivery times are estimates and begin from the date of shipment, not the order date. Actual delivery may vary based on your location and carrier availability.

Where We Ship

We currently ship to all 50 US states. At this time, we do not ship to PO Boxes, APO/FPO addresses, or international destinations. We hope to expand our shipping reach in the future.

Order Tracking

As soon as your order ships, you'll receive an email with a tracking number. Use it to follow your delivery in real time via our Track Your Order page.

Shipping Delays

While we always strive to meet our delivery estimates, occasional delays can occur due to carrier disruptions, severe weather, or peak order volumes. Furrmont is not liable for carrier-caused delays, but we are committed to helping you through them. If your order is significantly delayed, please contact our team and we'll do everything we can to assist.

Lost or Damaged Packages

If your package arrives damaged or has not been delivered within a reasonable timeframe past the expected date, please reach out to us within 7 days of the expected delivery date. Include your order number and any relevant photos, and we'll work with you promptly to resolve the issue.

Have a shipping question not covered here? We're happy to help.

— The Furrmont Team